Admin & Members Portal
Membership Management System
The Membership System is a cloud-based system that automates existing processes and helps in improving the management of members’ relationships, membership application, approvals, subscriptions, invoicing, payments, event management and communication to members.
- Members Admin
- Members Portal
- Integration Services
This is accessed by management only where they are able to:
- Approve/ Decline members’ registration.
- Create membership packages with charges where applicable.
- Edit and Delete members.
- Create Membership categories
- Automatically Generate invoices on renewal of subscriptions
- Manage members’ subscriptions.
- Automatically post payments via M-pesa gateway
- Manage Invoices and Receipts
- Post activities, events and news to members.
- Manage and track event attendance.
- View and print members records.
- View Payment records.
- Add or Remove a payment method.
- Ability to handle membership issues whether presented by phone, email, text or in-person and keep track to its resolution and provide a feedback mechanism immediately thereafter.
- Manage communication within the platform through emails, SMS and push notifications.
- Handle complaints from members.
- Manage system users, their roles and access rights.
- Manage System Security like sign in methods of one-time password.
This is the area accessed by the members where they can:
- Apply for membership online.
- Sign in to the portal.
- Access their own profile and update where necessary.
- View subscribed membership packages and other existing packages.
- Get direct access to their membership accounts.
- Settle any membership subscriptions using available payment options.
- Have a system generated membership certificate/ID
- Communicate to administration.
- View activities and confirm participation.
- View News and Events.
- Get email notifications.
- Share vital information with other members.
- View payment status.
- Book events.
- Bookmark events & set reminders among other features.
This involves integration with:
- Cloud-based Accounting System with an open API.
- Integration with Bulk SMS with Unique Sender ID
- Integration with M-Pesa gateway which automatically posts payment to member’s account when they pay for their subscriptions or for application or events.
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